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Client Support Specialist

Posted by Phlexglobal Careers | May 30, 2019 1:48:14 PM

We have an opportunity for a Client Support Specialist to join our Client Engagement & Delivery Team as we continue to expand our business as a specialist provider of Trial Master File document management solutions to the global clinical research industry.

The role:

As part of the Client Engagement & Delivery Team, this role will deliver continuous high quality support across clients and projects to enhance the engagement and delivery experience.

Responsibilities will include:

  • Create and maintain standard non-technical project start up documents with contributions made from across the functional Phlexglobal teams.
  • Creation of project status reports for Client Engagement Managers reporting on client facing Key Performance Indicators as per Client Service Level Agreements.
  • Accountable for all PhlexEview user administration as per client and internal role configuration documents.
  • Contribute to system based continuous process improvement focusing on improvements to user experience or process improvement such as Gold Data.
  • Contribute to client and project start up documents as per Phlexglobal SOPs.
  • Supports Client Engagement, Delivery & Training Managers with meeting coordination, logistics and compiling action minutes
  • Actively participate in the Client Engagement and Delivery Team, sharing and re-applying skills and knowledge and bringing in best practice
  • Monitor daily/weekly/monthly KPI trends reporting to Quality Manager

Job Requirements

We are looking for individuals who:

  • Are able to work autonomously and with a high degree of proficiency.
  • Have excellent communication skills and an understanding of project management
  • Are preferably educated to degree level, however candidates with relevant experience are also encouraged to apply

PXGUS Client Support Specialist
Permanent, Full Time
Location: US North Carolina

To apply, please complete the form below. 

Topics: Client Engagement, United States

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