Client Support Specialist

Main Responsibilities: ·

Accountable for creation and maintenance of standard non-technical project start up documents with contributions made from across the functional Phlexglobal teams. · Accountable for the creation of project status reports for Client Engagement Managers reporting on client facing Key Performance Indicators as per Client Service Level Agreements. · Accountable for all PhlexEview user administration as per client and internal role configuration documents. · Supports Client Engagement, Delivery & Training Managers with meeting coordination, logistics and compiling action minutes. · Contributor to system based continuous process improvement focusing on improvements to user experience or process improvement such as Gold Data. · Contributor to client and project start up documents as per Phlexglobal SOPs. · Actively participates in the Client Engagement and Delivery Team, sharing and re-applying skills and knowledge and bringing in best practice.

This is a permanent position based at our office in Lublin.

We need an individual who has/is: ·

Excellent interpersonal and customer-facing skills

Strong communication skills, both written and verbal

The flexibility and willingness to learn

Tact and diplomacy

Has a professional and positive image of Phlexglobal. Is often the “face” of the Company to external suppliers

Able to prioritise own workload and meet deadlines

Able to work flexibly to meet the needs of the service

Able to work as part of a team and use own initiative

Understanding of confidentiality issues including data protection

A team player who can build positive relationships and work effectively with others

Able to adapt to a changing environment

Self-motivated and committed to achieving targets

Capability to work to deadlines in a fast-paced environment

Versatile, willing to learn and committed to own personal development Company-orientated approach

Good customer service skills

Excellent organisational skills.

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