Effective
Meetings
Writing in Business
Presentation Skills
Personal Effectiveness
Coaching and Mentoring
Building High Performance Teams
Leading and Managing Teams in Change
Remote Working & Cross Cultural Awareness
Project Management
Stress and Performance
The Essential CRA
Time Management
Monitoring Skills Workshop
Problem Solving
“You will intuitively know”
Transferable skills are essential behavioural components that you need to satisfy the demands of your job, and that you need to develop in order to satisfy ambition and potential. They're also highly marketable because they are needed for a wide variety of jobs and can be transferred from one task, job or workplace to another. Typically transferable skills fall into one of four categories – People Skills, Mind Skills, Practical/Applied Skills, and Adaptability Skills. Some are more essential than others depending on your age, experience, and position. We recognise the needs of the Clinical Research domain and the multiple activities, tasks and challenges that met on a day-to-day basis. We have identified a Core Group of Transferable Business Skills that suits our shared field. To fully recognise the link between these skills with the Knowledge requirements of our industry we incorporate learning activities across all training sessions whether their focus be knowledge-centred or skills-based.
These modular courses are typically run as one-day sessions. However, they can be modified to suit the training needs of the client and can be adapted to half-day or two-day events. Likewise they can be combined with any of the other business skill sessions or knowledge-centred courses a customised tailor-made training programme.
Summaries of the subjects to be addressed in each module are given under each skill heading. All modules will be fine-tuned to meet the needs of the delegates and trainees. For example, it may be appropriate to spend more time on “How to Chair a Meeting” in Effective Meetings, or on “Report Writing” in Writing for Business, or on “Negotiation and Assertiveness” in Personal Effectiveness.
We recognise that the Training Needs belong to the Trainee.
Business meetings come in all shapes and sizes. There are the everyday office meetings (and they are everyday!), corridor meetings and major conferences. Traditionally we assume meetings to be face-to-face, yet modern technology allows meetings to be via teleconference, videoconference, and online via the Internet. Meetings are more important than ever. Modern workplaces are built on the sharing of ideas, effective project coordination and proactive team development. Communication is the lifeblood of the organization, and the meetings are the organs responsible for managing the blood flow. The meeting is the place where we communicate our ideas and opinions, and share our passions. The meeting is where we develop our understandings and our agreed direction. The meeting is a place of engagement, of communication. So why do so many people, and organisations, hate meetings? So, why do we feel resentful at having to go to a meeting? So why are so many meetings ineffective? This one day course addresses these issues and the role you can play in designing, running and attending meetings.
Through a mix of presentation and case-study exercise delegates will be given the tools and techniques to:
After personal introductions and objective setting, the day is divided into distinct segments:
What is an Effective Meeting?
The course will begin with looking at why meetings are necessary, and what makes a meeting good or bad. The group will identify the essential elements of a successful meeting, and how the meeting organiser and participants can engage in making the meeting productive.
Planning Effective Meetings
This session will focus on the pre-meeting activities which will set the meeting up to be successful. The subjects covered will include establishing objectives for the meeting, producing an agenda, identifying who should attend, what the organiser can do to motivate attendees before they arrive and what the attendees can do to ensure they arrive fully prepared for the meeting.
Chairing a Meeting
A good chair is essential to the success of a meeting and we will look at the following key chairmanship skills:
Meeting Minutes
This session will look at how to write minutes that people will read and act upon.
Next Steps
Personal action plans
Who will benefit?
This course is open to everyone that has a contribution to make at a business meeting.
2008 dates:
12th March
10th September
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on
01494 720420
or e-mail training@phlexglobal.com.
Online Registration Form
In today's fast moving business world it is far too easy to overlook the written word. Indeed, we worry about the standards of writing in business. Effective writing is probably more important than ever before. Every form of writing is a form of communication and we all know how important good communication is to a successful business.
We believe your writing should retain a reflection of your personality (even in the most standard of business templates) yet it should not ignore the etiquette reserved for appropriate business behaviour. Like your own personality, your writing style can develop, evolve and improve. And it will, with the right direction.
Writing in Business is an excellent place to begin, yet we recognise needs in many areas associated in writing. It takes different skills to write Standard Operating Procedures (SOPs); more time may need to be focused on questionnaires; or perhaps authors are too close to their work and need a third eye to proof his copy. And then there is email. With Style or system, the writer must consider a sequence of stepping stones to the professional written business communication. In a short time these will become habitual and the need to change your system to suit the message and the medium will become as natural as signing your name. This one day course addresses the current issues of Writing for Business and the role you can play in improving your writing techniques to be effective and professional in what you do. Have you ever stopped to consider the following questions?
Special consideration will be given to letter writing, report writing and email etiquette. Through a mix of presentation and case-study exercise delegates will be given the tools and techniques to understand the following:
Who will benefit?
This course is open to all levels of staff who want to develop a solid foundation of skills and knowledge from which to produce effective business writing.
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
As we develop our personality styled communication skills we will find ourselves in a number of business scenarios. All feature differing elements of communication that are dependent on your skills within the surroundings and scenarios that are the day-to-day norm of our business. This one day programme will provide delegates with the opportunity to understand and develop the range of core skills and techniques required to design and deliver effective presentations. We will focus on your ability to develop and influence the following:
There is a continuing requirement for many employees to present material in formal situations both within, outside their team or department. When making the simplest of presentations to another party, whatever your dedicated role, you are presenting information that you wish to be understood and acted upon. From a ten minute presentation to a team at a project meeting to one-to-one sessions with a peer as you show them how to do a particular job, you need to be effective. Presentations need to be relevant, engaging, dynamic and contemporary for them to be worthwhile. Subsequently, as a presenter you must have the skills to design and deliver your material and also have the ability to inspire and motivate their delegates. All the types of communication and personal presentation styles will be utilised in some form or another during case study work. Through a mix of presentation and workshop delegates will be given the tools and techniques to understand the following:
By the end of the course participants will-
Prepare and structure a presentation to the needs of the audience
Explain the need for accurate presentation objectives
Demonstrate how to get attention, maintain listening, and retain information
Be aware of their own body language and voice and how it can be used in order to influence the audience
Demonstrate through models the appropriate use of PowerPoint, flipcharts, etc
Apply techniques to handle questions from the audience
Who will benefit?
These courses are open to all levels of staff who want to develop a solid foundation of skills and knowledge from which to create and deliver effective presentations. There are two specially designed courses that take in account the unique needs of CTAs, and those of CRAs and Study Managers, and a more general course that caters for all needs.
2008 Dates:
6th February
18th June
8th October
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
Personal effectiveness is about maximising your impact when working with others. This is sometimes called assertiveness yet it is much more than that. Personal effectiveness requires negotiation skills that in turn require a mix of intuition and confidence. Personal effectiveness is seen in the way you behave and the way you look and the way you deliver results. Personal effectiveness through effective communication is the successful transfer of information from one person to another. Most of us spend about 75% of our waking hours communicating our knowledge, thoughts, and ideas to others. Good professional communication is much more than knowing how to think clearly, string words together and present a concise case or argument. Good professional communication is also much more than being an expert in PowerPoint presentation, having a talent in dressing-well, or being an authority in punctuation and grammar. Successful professional communicators relate the importance of their communication skills with the business role, through their personal effectiveness. Personal effectiveness has a strategic value. This course delves deeply into your personal style and what you need to add to make yourself effective. After personal introductions and objective setting, the day is divided into distinct segments:
The Assertive Communicator
The Persuasive Communicator
Conflict in the workplace
Next Steps
Who will benefit?
This course is open to everyone who feels their personal effectiveness in the business environment has room for improvement. It particularly suits delegates who work across disciplines dealing with different people in different roles with different wants and needs.
2008 dates:
20th March
9th July
19th November
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
The purpose of both coaching and mentoring is to help and support people to manage their own learning in order to maximise individual potential, skills, performance and personal development. More specifically, coaching is the process that enables learning and development to occur and performance to improve. To be a successful coach means more than just having an understanding and knowledge of the process, it means being able to utilise specialist skills, styles and techniques appropriate for individual being coached. Mentoring can be described as off-line help by one person to another to facilitate significant changes in thinking and patterns of work. Coaching and mentoring share many similarities. They both facilitate the exploration of the needs, motivations, skills and thought processes of the individual (or team) in making change happen through encouragement and support. Good coaching and mentoring is essential to good business strategies. This course delves deeply into coaching and mentoring style and what you need to add to make yourself effective as a coach and mentor. After personal introductions and objective setting, the day is divided into distinct segments:
Coaching and Mentoring – what’s the difference
How to get the best out of people
The coach and mentor as communicator
And the coach and mentor learn too…
The many guises of coaching and mentoring
Models of coaching and mentoring
You can do it!
By the end of the course participants will have-
Who will benefit?
This course is open to all current and future coaches and mentors who want to develop their skills and competencies whether dealing with peers, in a supervisory role or from a management and leadership position.
2008 dates:
23rd April
3rd September
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
What are the characteristics of effective teams? What makes some teams work and others fail? Why bother with teams at all – what do they achieve?
How can you build and develop a team to get results? What are the management and leadership strategies important to team building and development? How can you best encourage and enable people to work together as a team?
This course sets out the dynamics and of team building and development, explores team roles, team cycles and needs, styles of team leadership and management and provides the tools and an important opportunity for you to reflect on your team’s development and performance needs.
Who will benefit?
An important course for anyone engaged in team development wishing to make sense of the dynamics involved in creating and nurturing productive and results-oriented teams.
2008 dates:
5th June
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
We are working in an industry where change is a constant. Why? Because no company or organisation can possibly hope to survive without the capacity and flexibility to adapt to the demands of new technologies, market forces, legislation and stakeholder pressure. And these are just a few of the reasons for change.
Most of you will have already discovered that working in an environment of constant change or pressure for change can be hard.
This course provides you with a working knowledge of the change process and how this impacts on leaders, on individuals and on teams. It offers solid practical strategies and tools for making the most of change and addresses the following questions:
Who will benefit?
This course is open to all current and future mangers and leaders who recognise that effective team leadership involves learning to understand and work with the change process.
2008 dates:
12th June
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
Working in a multinational, global context is increasingly the norm within our industry. Yet building and maintaining relationships with people who live in other locations in the UK , in Europe or internationally is very difficult indeed. Working with people that you do not see and/or who are very different from yourself, or who are working in their non-native language, presents a set of potential barriers to effective communication which would challenge anyone!
This course explores strategies and approaches to international communication. It looks at the pitfalls of remote working and cultural misunderstanding and considers ways of managing these. It invites you to challenge your own assumptions and stereotypes when working with people different from yourself. It provides an excellent and practical focus on international email communication and telephone relationships.2008 dates:
22nd May
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
Confidence with Project Management Tools and Techniques improves and enhances your ability to undertake your work as a CRA. This course introduces you to the A-Z of Project Management. Explores the organisational and people skills needed to initiate, scope, implement and review a project. It also provides specific tools and techniques for planning, influencing and managing projects. At the end of the course, participants should leave with a comprehensive understanding of the core principles of Project management as they apply to the CRA role. You will also gain an informed understanding of your strength and areas for improvement as a project manager.
2008 dates:
9th April
1st October
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
This course is designed to focus on stress in the workplace. It is aimed for the professional in a work setting where internal and external stressors are unavoidable. This course will provide participants with the potential to understand, identify utilise and balance the basic elements of stress reaction in order to achieve higher levels of performance at work. This course is not designed to tackle specific stress issues.
Course Outline
Course Benefits
Who will benefit?
This course is open to everyone who feels they want to harness the unavoidable stresses of the workplace and turn them into positive performance of themselves as an individual or for their team. It particularly suits delegates who have been placed in roles where they have to ‘learn quickly and smartly’ and be ‘up to speed’ working across disciplines dealing with different people in different roles with different wants and needs.
2008 dates:
5th March
2nd July
5th November
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
Course Outline:
2008 dates:
7th May
12th November
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
This course will provide delegates with the tools and techniques to identify how their time is currently managed. It will help set goals and objectives and prioritise tasks. It will also help to balance work and private life. The course is aimed at any member of the clinical research team (CRA,CTA) who recognises that effective time management is key to individual and team success.
Course Outline
Course Benefits
Who will benefit?
This course is open to all levels of staff who want to develop a solid foundation of skills and knowledge from which they can manage their time more effectively.
2008 dates:
8th May
13th November
Fee- £385 per delegate + VAT
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
This course will focus CRAs on the skills needed to monitor efficiently whilst meeting the requirements of Good Clinical Practice, auditors and inspectors and study goals. It will consist of practical workshops with trainer-led feedback sessions focussing on specified learning outcomes.
2008 dates:
13th February
11th June
20th November
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.
Problems? How do we deal with them? What’s in your toolbox for tackling them? How effective are these routines? What is stopping us from dealing with them more effectively? This course helps answer such questions.
2008 dates:
23rd January
14th May
17th September
Booking Forms and Registration
Contact Carla Ashley on 01494 720420 or e-mail training@phlexglobal.com.