- Booking Confirmation
We will send a written confirmation (usually by e-mail) to acknowledge receipt of your application. If you have not received this within 10 days please contact us. (Please see contact details below)
- Refreshments
The course fee includes refreshments and course materials. Lunch is provided on all full day courses.
- Cancellations and Amendments
All amendments or cancellations must be advised as soon as possible and confirmed in writing. We will accept a change of delegate at any time, up to the start of the course, without a penalty being incurred. We will try to comply with any requests for a transfer to an alternative course but retain the right to charge for any unrecoverable costs that we incur within the cancellation periods noted below.
- Cancellation Rates
| Period of Notice given before Training Course Date |
Cancellation Fees |
| 10 Working days or less |
100% |
| 11 – 20 Working days |
85% |
| 21 – 60 Working days |
50% |
- Amendment or Cancellation by Phlexglobal
Phlexglobal reserves the right to cancel or amend a course date, venue and/or content. We will, of course, only take this route when absolutely necessary. In the event of a course being cancelled a full refund will be made without liability for any consequential or indirect costs.
- Special Needs
If you have any special needs please contact the Training Administrator. (see contact details below)
All lunch menus have a vegetarian option
- Dress Code
Unless otherwise advised you will probably feel most comfortable in smart casual clothing.
- Contact Details
We ask delegates to turn off mobile phones during our courses. Please give the Training Administrators details to anyone who may need to contact you urgently. Messages will be passed to delegates during breaks.
- Payment
Payment must be received at least 10 working days prior to the course.
We prefer to receive a cheque payable to Phlexglobal Ltd. for the full amount of the course (including VAT). However, payment may also be by invoice if the appropriate information (including a Purchase Order Number) is competed on the registration form.
Failure to pay an invoice within 30 days net will entitle Phlexglobal to charge compound interest at the rate of 3% above the UK clearing bank rate applicable on the day the invoice became due for payment. This charge will be applied until the account is settled in full including the accumulated interest.
Contact Details:
Training Department
Phlexglobal Ltd.
PO Box 3066
Gerrards Cross
Buckinghamshire
SL9 9ZG
Tel: 01494 720 420
Fax: 01494 720 430
e-mail: training@phlexglobal.com